Introduction
Mobility is a fleet tracking and telematics platform provided by Jeytech, a company registered in Kenya. We are committed to protecting your privacy and ensuring that your personal data is processed in compliance with the Data Protection Act, 2019 (the "Act") and related regulations.
This Privacy Policy applies to all users of our website, mobile applications, and services. By using Mobility, you agree to the collection and use of your personal data as described in this policy.
Data We Collect
Personal Data
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number
- Account Information: Username, password (encrypted), profile picture
- Business Information: Company name, fleet size, vehicle registration numbers
- Payment Information: Billing address, payment method details (processed securely by payment providers)
- Telematics Data: GPS coordinates, speed, fuel levels, engine diagnostics (collected from vehicle hardware)
Sensitive Personal Data
We may process sensitive personal data (such as vehicle location data) only with your explicit consent or where required by law for the legitimate operation of our telematics services.
How We Use Your Data
We process your personal data for the following lawful purposes:
- Service Provision: To provide and maintain fleet tracking, telematics, and analytics services
- Account Management: To create and manage your user account
- Communication: To send you service updates, security alerts, and marketing communications (with your consent)
- Billing: To process payments and send invoices
- Security: To detect, prevent, and address fraud and security issues
- Compliance: To comply with legal obligations and regulatory requirements
- Improvement: To analyze usage patterns and improve our services
The lawful bases for processing include consent, contract performance, legal obligation, and legitimate interests as defined in the Data Protection Act, 2019.
Data Sharing and Disclosure
We may share your personal data with the following categories of recipients:
- Service Providers: Third-party service providers who assist in operating our platform (e.g., hosting, analytics, payment processing)
- Authorized Personnel: Employees, contractors, and agents who require access to perform their duties
- Regulatory Authorities: When required by law or to comply with legal obligations
- Business Transfers: In connection with any merger, sale of assets, or transfer of business (with prior notice)
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
Data Retention
We retain your personal data for the following periods:
- Account Data: While your account is active, and for a reasonable period after closure
- Telematics Data: As specified in your subscription plan (typically 12–36 months)
- Financial Records: For 7 years to comply with tax and accounting regulations
- Marketing Communications: Until you unsubscribe or request deletion
Data is deleted securely when no longer required for the purposes for which it was collected.
Your Rights Under the Data Protection Act
Under Kenya's Data Protection Act, 2019, you have the following rights:
Right to be Informed
Clear information about how your data is processed
Right of Access
Request a copy of your personal data
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data (where applicable)
Right to Opt-Out
Object to processing for direct marketing
Right to Data Portability
Receive your data in a structured, machine-readable format
Right to Restrict Processing
Limit how we process your data in certain circumstances
To exercise these rights, please contact us at hello@jeytech.net. We will respond within 30 days as required by law.
Data Breaches
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Office of the Data Protection Commissioner (ODPC) within 72 hours of becoming aware of the breach. We will also notify affected individuals without undue delay if the breach is likely to result in a high risk to their rights and freedoms.
International Data Transfers
Your personal data is primarily processed and stored within Kenya. We may transfer data to other countries only where:
- The destination country has adequate data protection laws recognized by the ODPC
- Appropriate safeguards are in place (e.g., standard contractual clauses)
- You have given explicit consent to the transfer
Children's Privacy
Mobility is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.
Complaints & Regulatory Authority
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at hello@jeytech.net.
You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC):
Visit odpc.go.ke↗Have questions about this policy?
Our team is happy to clarify any details. Reach out anytime.