What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They contain information about your visit and are used to make the site work more efficiently and provide a better user experience.
Cookies are widely used by most websites and are not harmful to your device. They cannot access files on your computer, steal personal information, or spread viruses.
How We Use Cookies
Mobility uses cookies for the following purposes:
Required for the website to function properly (e.g., authentication, security)
Collect information about how visitors use our website to improve performance
Remember your preferences (e.g., language, theme, dashboard settings)
Help us understand user behavior to improve our services
Used to deliver relevant advertisements (with your consent)
Types of Cookies We Use
Essential / Authentication Cookies
Required for the platform to function. Cannot be disabled.
- Authentication tokens (JWT)
- Session management
- CSRF security tokens
Performance & Analytics Cookies
Help us understand how users interact with our platform.
- Google Analytics
- Page load time tracking
- Error logging and monitoring
Functionality / Preference Cookies
Remember your preferences and settings.
- Theme preference (dark/light mode)
- Dashboard layout settings
- Language and locale preference
Third-Party Cookies
We may allow trusted third parties to place cookies on your device for the following purposes:
- Payment Processors: M-Pesa, card payment gateways (required for transactions)
- Analytics Services: Google Analytics (with your consent)
- Mapping Services: OpenStreetMap, Google Maps (for live tracking)
These third parties have their own privacy policies and we encourage you to review them.
Managing & Controlling Cookies
You can control and manage cookies in various ways:
- Browser Settings: Most browsers allow you to block or delete cookies. Note that disabling essential cookies may prevent the platform from functioning properly.
- Cookie Preferences: You can adjust your cookie preferences through our cookie consent banner when first visiting the site.
- Mobile Devices: Cookie settings are managed through your device's browser app.
For detailed instructions on managing cookies, please refer to your browser's help documentation.
Cookie Lifespan
Cookies have different lifespans depending on their purpose:
Session Cookies
Deleted on browser close
Persistent Cookies
30 days – 1 year
Auth Cookies
7 – 30 days
Kenya Data Protection Act Compliance
In accordance with Kenya's Data Protection Act, 2019:
- We obtain your consent before placing non-essential cookies
- We provide clear information about the purpose of each cookie
- You can withdraw your consent at any time through your browser settings
- We do not use cookies to collect sensitive personal data without explicit consent
Cross-Browser Tracking
Mobility does not use cross-browser tracking technologies that follow you across different websites or devices. Our cookies are limited to our own platform and are used solely to improve your experience within Mobility.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.
Have questions about this policy?
Our team is happy to clarify any details. Reach out anytime.